Refund policy

SevenGifts Return & Refund Policy

At The Seven Gifts Co., we take pride in providing high-quality, custom-branded apparel. Since each order is personalized, we have specific policies regarding returns and refunds to ensure a smooth and fair process.

1. No Returns on Custom Orders
Due to the customized nature of our products, we do not accept returns unless the item is defective or incorrect due to an error on our part. Clients must carefully review and approve all designs before production begins.

2. Order Approval Process
Before manufacturing, clients are required to sign off on the final design. This approval ensures that all specifications, including branding, colors, and product details, are correct. The Seven Gifts Co. will not be liable for errors approved by the client.

3. Defective or Incorrect Items
If you receive a product that is defective or incorrect due to a manufacturing or embroidery error on our part, please notify us within 3 business days of receiving the order. We will assess the issue and, if applicable, offer a replacement or correction at no additional cost.

4. Refunds
Refunds are only issued in cases where a product cannot be replaced or corrected. Refunds will be processed using the original payment method and may take up to 7 business days to reflect.

5. Cancellations
Orders has to be cancelled within 24 hours. Once production has started, cancellations are not permitted, and the deposit is non-refundable.

6. How to Report an Issue
To report a defective or incorrect item, please complete our refund form with your order number, a description of the issue, and clear photos of the product within 3 business days of receiving your order.

We appreciate your understanding and are committed to delivering quality products with excellent service. If you have any questions regarding our policy, please reach out to us!